There have been many reports recently throughout the campus regarding issues with calling where callers experience “one-way audio” or “disconnected calls”. If you are experiencing problems please report them to the IT Service Desk @ x4444, by emailing itservicedesk@potsdam.edu We […]
Access to Banner/BearPAWS has been restored. It might be necessary to clear browser cache if you are still experiencing errors. Please contact the IT Service Desk at x4444 or itservicedesk@potsdam.edu if you are unable to resolve any related issues.
Currently access to Banner/BearPAWS is unavailable. Users will receive a Privacy Error when going to the site. CTS technicians are working to update certificates on the systems impacted. An announcement will be made to this blog when that is complete.
The following areas of CTS will be open for normal business hours 8:00am to 4:30pm on Monday, September 2, 2024. IT Service Desk Device Managment Services The following areas of CTS are closed in observance of Labor Day. Administration and […]
Printing services have been restored.
If any printer units continue to present problems, please contact the IT Service Desk itservicedesk@potsdam.edu
Remember the new print service allows printing from an alternate location.
Printing is currently down for all campus users. CTS is working to assess and determine a solution
Printing is currently down for all campus users. CTS is working to assess and determine a solution
The IT Service Desk has received a number of communications regarding a phishing email from a Potsdam Employee to a legitimate campus mailing list. One of the known mailing lists was for Banner 9 information. Please do not follow links […]
CTS technicians have recovered all of the SUNY Potsdam server infrastructure at this time. We will continue to work through the remaining Windows desktops and laptops next week. Please continue to report any blue screen issues to the IT Service […]
Crowdstrike and Windows updates are causing blue screens on many Windows computers worldwide and at SUNY Potsdam. CTS technicians are working on recovering our server infrastructure and assessing the impact on other computers. Please report any issues to the IT […]