CTS Announcements & System Status

ITEC installing Oct2014 PSU to Banner database

As a result of the outages this morning, some users may find their access to certain Helios shares to be still not working. If you are affected, you are asked to submit a ticket with helpdesk@potsdam.edu with the name of the Helios share(s) you are still experiencing issues with.

Service outages for Helios, BearMail, and blogs.potsdam.edu have been resolved. If you encounter any problems using these services, please contact the helpdesk (ext. 4444). Thank you for your patience.

An issue with the campus’ Internet Service Provider resulted in several days of blocked traffic between the Residence Halls and the rest of campus. While the Internet-At-Large was available from the Res. Halls, anything “on campus” was not, including but not limited to: BearMail, BearPAWS, SOGo, Moodle, BearDeN, and the campus web site. The problem has been found and rectified. Many thanks to the students who reported the issue directly to CTS and were instrumental in assisting us with troubleshooting the problem!

Resolved

ITEC Emergency Situation Alert: 10:18am, estimated resolution 10:45am All PROD Banner VM

Access to Helios has been restored.

Helios is experiencing service issues. Users are able to authenticate, however the server share stalls when attempting to connect.

The campus firewall experienced a fault late last evening. Internet services were restored shortly after 8am Monday.

Helios is back up and working again. If you are still experiencing any issues with it please contact the Helpdesk at x4444. Thank you, CTS