Status Announcements

As CTS nears completion of its upgrade of the WiFi network serving academic and administrative areas of the campus, some changes need to be made.  This weekend we will be making the following changes: 1) Turning off the legacy “W@SP” network in some locations. 2) Turning off the W@SPBYOD network in all locations 3) Converting the W@SPGUEST to a new network: SUNY_W@SP SUNY_W@SP will allow both members of the campus community and campus guests to register their devices.  Connect to SUNY_W@SP with your wireless device and follow the resulting instructions in order to get connected. If SUNY_W@SP is not available in your location, it will be soon!  If W@SP is still available in your location, you can continue to use it until SUNY_W@SP is active. CTS appreciates your continued patience and cooperation during this transition.  If you have any questions or have trouble connecting your device, please contact the CTS Helpdesk via e-mail (helpdesk@potsdam.edu) or phone (x-4444).  If no one is available to take your call, leave a message with your name and contact information and a support ticket will be created for you.

Time Warner Cable is performing maintenance all on circuits associated with ITEC. This will affect both Internet traffic and Albany replication traffic. NOTE: no downtime is expected, BGP failover will occur to redundant Internet carriers

Time Warner Cable is performing maintenance all on circuits associated with ITEC. This will affect both Internet traffic and Albany replication traffic. NOTE: no downtime is expected, BGP failover will occur to redundant Internet carriers

E-Mail service as been restored.

E-mail is currently unavailable. Technicians are working to isolate the issue and restore service.

This evening’s scheduled maintenance is complete.

Banner/BearPAWS may be down temporarily for 2-5 minutes on Nov 25, 2015 between 4:00am and 7:00am. from ITEC…Dell Secureworks, our managed IDS/IPS provider, is performing a code upgrade on our IPS device. The upgrade is image-based and requires a reboot of the system to complete the upgrade. The reboot takes about 2-5 minutes at which time all traffic to and from ITEC will be disrupted.

CTS will be performing maintenance on the campus data network TONIGHT, November 24, 2015 beginning at 10:00. Faculty and Staff desktop computers may experience a brief interruption of service. Phones are expected to be unaffected. All services (Moodle, Helios, BearMail, etc.) will be available from off campus and the Residence Halls during this maintenance. A post to the Network Status Blog will be made when maintenance is complete.

The pre-announced retirement of AFP did not occur on Monday due to CTS staff responding to the database server crash. The retirement will occur at 2:00 pm today. AFP is used only on OS X. There are few if any OS X systems still using AFP on campus, however if you have an OS X system and have trouble connecting to Helios, please see Connecting to Helios with OS X and note the “smb” in the Server Address field. If this does not solve the problem, please contact the Helpdesk at extension 4444, or via helpdesk@potsdam.edu.

Our mailing list server is operational again.