Status Announcements

Our Email server has been fixed. The Email queue is currently backed up but all mail will eventually be delivered. If you have any questions or concerns please contact the Helpdesk at x4444 or helpdesk@potsdam.edu

We are currently experiencing issues with our Email server. Technicians are aware and working on the issue.

Our Print Server is now fixed. If you are experiencing any issues with printing please call the Helpdesk at x4444.

Print jobs are taking a very long time to process. CTS is investigating.

Email service has been restored.

The email server is rebooting to correct a loss of service.

Maintenance on the following servers/services is now complete. SOGo calendar/email, DNS*, EMR, Print server, WebWork, the campus web site, and Firebug. If you are experiencing any issues with any of these services please contact the Helpdesk at x4444 or helpdesk@potsdam.edu

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On Thursday, December 10, 2015, CTS will perform maintenance on several services. Beginning at 10:00 P. M., the following services will experience interruption: SOGo calendar/email, DNS*, EMR, Print server, WebWork, the campus web site, Firebug, PACES time clock. *While we are performing maintenance on our DNS servers, users may experience brief difficulty in getting to any campus services. A post will be made to the Announcements and Systems Status blog when this maintenance window is closed. ( http://blogs.potsdam.edu/network ) If you have questions or are experiencing problems with any of these services after the maintenance window, please contact the CTS Helpdesk: helpdesk@potsdam.edu or 267-4444. If no one is available to answer your call, leave a message including your name and contact info and a support ticket will be created for you.

On December 21st 2015, CTS will discontinue Potsdam’s legacy VPN services. Both VPN and the limited use OpenVPN solutions have been replaced with an updated and more secure service. To continue to use VPN the new system requires a straightforward installation of the “Global Protect” VPN software. Instructions on downloading and installing it are located here: http://www.potsdam.edu/cts/services/vpn/. If you have any questions, please contact the CTS Helpdesk: helpdesk@potsdam.edu