Status Announcements

We have many reports of user authentication issues with Outlook and other services and are investigating.

ITEC will be taking down production Banner servers for O/S firmware updates on February 24th, 2017 from 12:00am – 7:00am. During this time Banner, BearPAWS and BearDeN will be unavailable.

SICAS will be taking down Banner/BearPAWS/BearDeN to patch/upgrade our Banner database. The systems will be unavailable from 7:00pm-10:pm tonight (Thursday Oct 13).

SICAS will be taking down Banner/BearPAWS/BearDeN to patch/upgrade our Banner database. The systems will be unavailable from 7:00pm-10:pm tonight (Tuesday Oct 11) and Thursday Oct 13.

The EMS systems upgrade has been completed and the systems are ready to be used.

SICAS needs to take down Banner/BearPAWS/BearDeN to patch/upgrade our Banner database. The systems will be unavailable from 7:00pm-10:pm on Tuesday Oct 11 and Thursday Oct 13.

All EMS services will be going offline at 4:30 PM on Friday 10/7, for a software upgrade. EMS will be back online by the evening of Saturday 10/8.

SICAS needs to take down Banner/BearPAWS/BearDeN to patch/upgrade our Banner database. The systems will be unavailable from 7:00pm-10:pm on Tuesday Oct 11 and Thursday Oct 13.

At 8:30 am on Thursday Sept 22, CTS will make a change to modernize the systems that authenticate access to the Library’s online resources. The change is expected to take under 10 minutes. There will be no change to legitimate users’ resource-access privileges. There should be no impact to user experience, except possibly those who are actively using one of the Library’s online resources during the changeover. Even those users, if disconnected from an online resource, should be able to reconnect immediately afterwards.

On Wednesday we published a post about things that might cause your e-mail to go “missing”.  Here’s another one: 5) Forwarding.  In Office 365 is it possible to have all of your incoming mail forwarded to another address.  When this setting is active, all incoming mail is redirected to that address and does not “land” in your InBox.  This setting can be found by clicking on the Settings gear in the upper right corner of the Outlook (web) window, clicking on “Mail” at the bottom of the menu, and then clicking on “Forwarding” in the menu on the left side of the Outlook window. If you inspect the Forwarding setting and discover that 1) it is active and 2) is sending to an address you do not recognize, then it is safe to assume that someone else has your Campus Computer Account password.  Go to account.potsdam.edu and change your password immediately. If you need assistance with checking your Forwarding (or any other) settings or with changing your password, stop by the CTS Helpdesk in Stillman Hall or e-mail helpdesk@potsdam.edu.