Status Announcements

Firefox 52 was released recently and it includes two major changes: support for WebAssembly and the removal of support for NPAPI (Netscape Plugin API) plugins like Silverlight, Java, and others, with the exception of Flash. Because our version of Banner relies on Java for proper operation, users will see just a white screen or an error will be displayed when they attempt to use Banner. CTS has a work-around for this issue with Firefox. Users are asked to contact the CTS Helpdesk if they experience issues with Banner. Submit a ticket using RT (select Desktop/Notebook Computers for this issue from the drop-down menu), email helpdesk@potsdam.edu or call x4444.

The problem causing the e-mail backlog has been resolved.  Mail is being delivered.

We are experiencing e-mail delays again this morning.  Technicians are aware of and working on the problem.

Last evening Bear Mobile was updated. The app should automatically refresh with the new content. Should your app have trouble refreshing, you may need to do this manually. The procedure to refresh would be to select the “Switch School” option from the app and then search for “SUNY Potsdam” from the list of provided schools. Once Potsdam is selected from the list the content will refresh. More information about Bear Mobile can be found here: http://www.potsdam.edu/cts/services/bearmobile

E-mail pass through our anti-spam appliance slowed down dramatically this morning.  The cause has been found and corrected.  Mail backlog is now being delivered.

EMS will be unavailable from 4:00 – 5:30, today 3/7, for software upgrades.

From Microsoft: Users may be unable to view some app launcher tiles within Outlook on the web. Current status: We’re investigating an issue in which users may be unable to view app launcher tiles within Outlook on the web. Scope of impact: Customer reports indicate that many users will likely experience impact related to this event. Our analysis indicates that any of your users who are attempting to use the app launcher may be impacted.  

EMS will be unavailable from 4:30 – 5:00, today 2/22, for software upgrades.

ITEC will be performing routine firmware and OS patch maintenance on our servers Wednesday February 22nd from 12:00am to 7:00am. During this time Banner, BearPAWS and BearDeN will be unavailable.

All Customers with a New York 518 Area Code Must Dial Area Code + Telephone Number For all Local Calls Beginning August 19, 2017. What is the New York 518 / 838 area code overlay? An overlay is the addition of another area code to the same geographic area as an existing area code. In New York, the 838 area code is being added to the area served by the 518 area code to ensure a continuing supply of phone numbers. You won’t have to change your existing area code or phone number. However, because more than one area code will now serve the same geographic area, it does require you to dial or enter the area code and the 7-digit number for all calls, including calls within the same area code. Who’s affected by the New York 518 / 838 area code overlay? Anyone who has a phone number with a 518 area code is affected, as well as anyone who receives a phone number from the 838 area code in the future. The 518 area code covers the northeast portion of New York, including communities such as: Albany Clifton Park Glens Falls Gloversville Lake Placid Plattsburgh Saranac Schenectady Troy What’s the new calling procedure for customers with a 518 or 838 area code? The new 838 area code is being added to the geographic area served by the 518 area code. Because more than one area code will serve the same geographic area, if you have a 518 or 838 phone number, you’ll need to enter the area code for all calls – including calls within the same area code. To complete local calls from a phone with a 518 or 838 area code, the new calling procedure requires you to enter the area code and 7-digit phone number. When will the New York 518 / 838 area code overlay calling change begin? Beginning March 18, 2017, if you have a 518 area code, you should start entering the area code for all calls. There will be a grace period, so if you forget and enter just 7 digits during the grace period, your call will still be completed. Beginning August 19, 2017, if you have a 518 area code, the new calling procedure will be required for all calls. On or after this date, if you don’t use the new calling procedure, your call won’t be completed […]