Status Announcements

A network change has been isolated as the probable cause of the printing issue. Technicians are working on the issue.

Printing across campus is currently down. CTS is investigating.

SOGo has been rebooted and service restored. Thank you for your patience.

Reminder: SOGo will be rebooted in 5 minutes. Please log off before then.

SOGo is showing heavy load, possibly due to a minor software upgrade meant to solve a current problem with meeting time display. SOGo will be rebooted at 4:00 today (a few minutes). The expectation is that the outage will last no more than 10 minutes.

CTS has completed moving network printers to a new print server and IP range. Users with difficulty printing should attempt to delete their printer and re-add it using the self-service instructions here: http://www.potsdam.edu/cts/services/printing/index.cfm See the column on the left for your operating system type. As always, please contact the CTS Helpdesk with any issues: helpdesk@potsdam.edu / x4444.

The scheduled network outage has been completed and all network services have been restored. If you have any lingering issues please contact the Helpdesk by calling 267-4444 or emailing helpdesk@potsdam.edu. Thank you!

Our last scheduled outage for the week will be tonight, January 13th, beginning at 11:00 p. m. and lasting until 6:00 a. m. Work this evening involves replacing hardware in data closets throughout campus. All campus services – including Moodle, SoGo, Banner, SUNY Portal and Telephony – will remain available during this time, except from localized areas on campus. Each campus building will experience a very brief outage while hardware is replaced. If you are off-campus, you will not see any disruption in service related to tonight’s activities. If you have an emergency during this outage, contact University Police at 315-267-2222.

Tonight, January 12th, beginning at 11:00 p. m. and lasting until 6:00 a. m., CTS will be replacing critical portions of our network electronics infrastructure in the campus datacenter. All campus hosted services – including SOGo, e-mail/BearMail, Moodle, Helios, and Telephony – will be affected. Network access on campus will be sporadic at best during this time. Tomorrow, January 13th, beginning at 11:00 p. m. and lasting until 6:00 a. m., CTS will be replacing network electronics in numerous data closets throughout campus buildings. All campus services will remain available during this time, except from localized areas on campus. If off-campus, you should see little, if any, disruption in service. If you have an emergency during this outage, contact University Police at 315-267-2222.

All authentication issues are now resolved. (SUNY Secure Login / HRPortal / Bearpaws). If you have any issues logging into these services please contact the Helpdesk at x4444.