Microsoft’s servers are experiencing a problem which is preventing some users from logging in to Outlook on the web. As far as we know, computer and device app versions of Outlook are still working. If you normally use the web […]
The voicemail to email integration issues have been resolved. New voicemail messages will create emails. Previously saved voicemails will remain in the voicemail system and will need to be checked by dialing X4000.
Due to changes implemented in O365 security, some users that have notification of voice messages sent to email may not be receiving them. CTS has been in contact with our maintenance vendor and they are working on a resolution. Until […]
The authentication issues have been resolved.
We are receiving reports of users having trouble logging into BearPAWS and Moodle. Other services may also be affected. CTS is investigating the issue.
If you are going to be taking home a computer you do not normally use in order to work remotely, you MUST login to it once while it is connected with a network cable ON CAMPUS. If you don’t, you […]
Campus VPN Maintenance is complete for 3/19/20.
Beginning at 4:30 AM 3/19/20, CTS will be the campus VPN (GlobalProtect) to accommodate the anticipated surge in VPN usage. At this time it is not anticipated that any loss of service will occur during the maintenance window. The maintenance […]
With so many people working from home, it is important that you leave a contact phone number when sending email to the Helpdesk. We normally follow up by phone by looking you up in the campus directory. If you would […]
If you have any technical questions or needs arising from the campus response to COVID-19, please send email to helpdesk@potsdam.edu. This will allow us to triage, delegate, and track your request.