admin

A planned maintenance window has been scheduled for this coming weekend beginning Saturday March 5th at 9:00 A. M. through Sunday March 6th at 9:00 P. M. to allow for upgrades to major systems supporting the campus. During this time the following services will experience brief  intermittent outages: – Banner, BearPAWS, and BearDeN – SOGo/Bearmail email and calendaring – Moodle – SUNY Portal – VPN for faculty/staff – Access to online library resources – Wireless Connectivity The following services will not be affected: – www.potsdam.edu – Swipe Card Access – Telephony – Apogee Resnet Services Updates and the status of all services will be posted to our Network Status Blog ( http://blogs.potsdam.edu/network ) throughout the weekend to note our progress. A campus–wide email will be sent at the close of the maintenance window. If you have an emergency during this outage, contact University Police at 315-267-2222.

Our authentication/directory system is experiencing service issues currently. Systems that require authentication, including printing, are affected. We are working to resolve the issue.

The CTS HelpDesk is very short-staffed today. If no one is available to take your call please leave a message and someone will get back to you as soon as possible. Thank you for your patience.

ITEC will be performing OS and firmware updates to the PROD servers for Banner and DegreeWorks on Wednesday 2/24 from 12:00am-7:00am. This means Banner/BearPAWS/BearDeN/BDMS will be down during that timeframe.

We’d like to invite you to apply for a job at our Helpdesk in Stillman Hall if you have been awarded Federal Work Study at Potsdam. You don’t need to be a computer wiz to work for us. All we ask is a willingness to learn and an interest in technology. If you have a computer and have installed software, a printer or other device, that’s a great start. We’ll teach you much more as you help us support the College technology and you’ll gain valuable skills to take with you after graduation. We have a PDF that you can download and fill out electronically or bring into the Helpdesk. http://www.potsdam.edu/cts/news/studentemployment.cfm We look forward to you joining our team!

On Thursday, December 10, 2015, CTS will perform maintenance on several services. Beginning at 10:00 P. M., the following services will experience interruption: SOGo calendar/email, DNS*, EMR, Print server, WebWork, the campus web site, Firebug, PACES time clock. *While we are performing maintenance on our DNS servers, users may experience brief difficulty in getting to any campus services. A post will be made to the Announcements and Systems Status blog when this maintenance window is closed. ( http://blogs.potsdam.edu/network ) If you have questions or are experiencing problems with any of these services after the maintenance window, please contact the CTS Helpdesk: helpdesk@potsdam.edu or 267-4444. If no one is available to answer your call, leave a message including your name and contact info and a support ticket will be created for you.

On December 21st 2015, CTS will discontinue Potsdam’s legacy VPN services. Both VPN and the limited use OpenVPN solutions have been replaced with an updated and more secure service. To continue to use VPN the new system requires a straightforward installation of the “Global Protect” VPN software. Instructions on downloading and installing it are located here: http://www.potsdam.edu/cts/services/vpn/. If you have any questions, please contact the CTS Helpdesk: helpdesk@potsdam.edu

As CTS nears completion of its upgrade of the WiFi network serving academic and administrative areas of the campus, some changes need to be made.  This weekend we will be making the following changes: 1) Turning off the legacy “W@SP” network in some locations. 2) Turning off the W@SPBYOD network in all locations 3) Converting the W@SPGUEST to a new network: SUNY_W@SP SUNY_W@SP will allow both members of the campus community and campus guests to register their devices.  Connect to SUNY_W@SP with your wireless device and follow the resulting instructions in order to get connected. If SUNY_W@SP is not available in your location, it will be soon!  If W@SP is still available in your location, you can continue to use it until SUNY_W@SP is active. CTS appreciates your continued patience and cooperation during this transition.  If you have any questions or have trouble connecting your device, please contact the CTS Helpdesk via e-mail (helpdesk@potsdam.edu) or phone (x-4444).  If no one is available to take your call, leave a message with your name and contact information and a support ticket will be created for you.

E-Mail service as been restored.

E-mail is currently unavailable. Technicians are working to isolate the issue and restore service.